Appointments:

Appointments to see one of our physicians can be scheduled by calling our main number 336.282.2300 or our Burlington number 336.227.1901.  Our appointment schedulers will do their best to make your appointment time as convenient for you as possible.


Our appointments are generally in high demand.  As a courtesy to other patients who may also want to see our physicians, please attend your scheduled appointment.  If for any reason you are unable to keep your appointment at the scheduled time, please notify

us at least 24 hours in advance so that we may offer that time to another patient.  We also ask that you make every effort to be on time for your appointment.


Prescription Refills:

If you need to have a prescription refilled please call your pharmacy.  They will call LeBauer Medical Center to authorize your refill.  Please make prescription refill requests Monday through Friday during normal business hours.  This will help ensure a timely response to your request.  Refills for controlled substances or narcotic medications will not be refilled after hours or on weekends.


Please be aware that it is our policy to require annual office visits in order to continue to refill prescriptions.  You may want to schedule yearly visits in advance to avoid any delays in refill requests.


Release of Medical Information:

Your medical records contain private information.  We respect your right to privacy and will not give out any information regarding your medical condition to anyone without your permission unless required or allowed by law.


Once a Medical Records Release Form is signed by you, we are required to share all medical information with the individual or organization that you specify.


HIPAA:

The first-ever federal privacy standards to protect patients’ medical records and other health information provided to health plans, doctors, hospitals and other health care providers took effect on April 14, 2003. Developed by the Department of Health and Human Services (HHS), these new standards provide patients with access to your medical records and allow you to have more control over how their personal health information is used and disclosed. They represent a uniform, federal floor of privacy protections for consumers across the country. State laws providing additional protections to consumers are not affected by this new rule.


LeBauer Allergy and Asthma makes every effort to comply with this complex set of requirements.  Certain aspects of the law may be a bit inconvenient for our patients.  However, they are enforced for your protection.


Patient Rights:

LeBauer Allergy, Asthma, and Sinus Care respects the basic rights of our patients.  We believe that if an individual has sought out our services, they have expressed confidence in our ability to help alleviate their condition and provide optimal care for them.  We express their basic rights as:

  1. The right to impartial assessment.

  2. The right to receive considerate and respectful care.

  3. The right for independent decisions and action.

  4. The right for personal dignity.


We ask that our Patients respect our staff, physicians, and other patients at all times.  Please call 282-2300 with any concerns.


Patient Accounting:

We make every effort to keep our fees as fair as possible.   We participate with a variety of managed care plans in our community.  If you have specific questions regarding your policy, please call your insurance company or our office.


It is our policy to collect co-payments at the time of service, we hope you understand and will be prepared at the time of your visit.  For your convenience, your co-payments and any remaining patient balance can be paid by cash, check, Visa, MasterCard or American Express.


We will do our best to work with you and your insurance carrier to arrange for payment.  However, please remember that payment for services is ultimately your responsibility.

 

What To Bring

When you visit our office please remember to bring the following items:


  1. Participants in managed care plans that require an authorization for referral to a specialist must bring a referral from their Primary care Physician.

  2. All Current Insurance Cards.

  3. Any updated insurance information or changes in your insurance.

  4. Any changes in your personal information, such as change of address, phone number, etc.

  5. A list of all medications you take with dosage information and how often you take them.  You may bring the actual bottles if you like.

  6. Bring any previous records, test results, or X-ray films if they relate to your visit.

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