Do you have two insurances? If so, please complete the coordination of benefits requests from your insurance companies!
At least annually, usually in January, if you have more than one insurance, your insurance companies will request Coordination of Benefits to re-confirm whether you still have other insurance. This is usually a mailed letter that has to be completed and returned to the insurance company. It could also come through your health plan’s portal, email, or from a denied claim on an explanation of benefits. It could ask for written confirmation or a phone call from you to verify your benefits.
It is VERY IMPORTANT that you complete this Coordination of Benefits request as soon as you get it. Your insurance policies will not pay your claims and will leave claims as patient responsibility if COB is not completed in a timely manner.
Insurances will not accept COB information from our staff on your behalf, so it requires the policy holder to contact the insurance company directly. We recommend when calling your insurance company for COB, to document the date and get a reference number for your call.
Please let our billing team know if you have any questions.
